| |
Useful
Information
- Q?
What's the difference between our own mail server undeliverable mails
and a bounced email?
A.
Undeliverable from
your own mail server are mails
that can't be sent out. Bounced are mails sent-out successfully and
returned by recipients mail servers.
- Q?
Why not segregate bounced into 501, 502, 503 etc. or into HB, SB, etc.,
(Hard or Soft bounced)?
A.
There are no standard mechanism for reporting mail
system errors--with different mail server using their own delivery
report description that indicates several other error conditions, like:
550 Requested action not taken. Not a
gateway. Relaying prohibited, not local host.
This address not allowed. Mailbox
unavailable, etc.
Therefore, marking bounced as HB or SB base on
such error report will be inaccurate.
- Q?
Can a dial-up 28.8 kbps modem be used with BounceMail Manager?
A. Yes.
BounceMail Manage only scans retrieved bounced mails "Raw" header
contents and will be as fast as the modem or mail server can delivers
them.
- Q?
How fast does the program process bounces?
A. Between 1,000 and 4,000 bounced mails
per hour depending on the connection throughput and device used, ie:
28.8 kbps dial-up, ISDN, ADSL, Cable, etc.
- Q?
What causes inconsistent retrieval speed?
A. Inconsistent retrieval speed are usually
due to connection method, connection throughput, mail server throughput,
Internet throughput, etc.
- Q?
Can I run BounceMail Manager on a network.
A. It is a
stand-alone application. However, bounced email database can be exported
to client-server MSSQL network but not via TCP/IP
- Q?
Is BounceMail Manager a spyware?
A. No. No,
adv, nag screen, pop-up or down, etc. You can use it as long as it
server your requirements.
- Q?
What happens if an AUTO-responder reply to my ezine and it gets into the
bounced mailbox?
A.
Ai-Intelligent Bounce logic will detect it as a normal mail and delete
it from the mail server with a log report: Reply email address
- Q?
What happens if an AUTO-responder forward my ezine to another email
address and got bounced?
A. It will be
considered as a FW (forwarded) mail and the forwarded email address
retrieved.
- Q?
Can BounceMail Manager be configured to keep non-bounced in the mailbox
for retrieval?
A. No. It is
recommended to provide a separate email address for your recipients to
reply to, for example:
Please *do not* click reply to this ezine,
it uses a
no-reply@goodzimail.com
and no personnel's is assigned to manage it. If you wish to contact us,
please click here: service@goodzimail.com
- thank you :-)
- Q?
Can BounceMail Manager retrieve bounced sent by; BCC:, CC:, FW:
Auto-respond FW:, etc?
A. BounceMail
Manager cannot retrieve the correct bounced emails sent via BCC:, CC:,
FW:, etc.
- Q?
Does the program check mail servers for bounced on all accounts
concurrently?
A. Each
account mail server are checked individually one by one and the cycle is
(looped) repeated --depending on the (user) preset time cycle.
- Q?
What happens if a bounced comes attached with a virus, etc?
A. Your system
will be not exposed to any virus because Ai-Intelligent Bounce logic
scans only the mail "Raw" header contents, attachments are ignored and
deleted from the mail server.
- Q?
How does BounceMail Manager determines the correct bounced email
address?
A. There are
no
standard mechanism for mail system reporting mail
errors--resulting in a large verity of MIME delivery RFC 822 status
report format that renders auto-retrieval of bounced difficult. However,
BounceMail Manager engineered
Ai-Intelligent Bounce logic
scans bounce against its data logic complied from worldwide
international mail servers bounced failure notification.
- Q?
Can you show me some examples of international world wide bounced email
notification failure?
A.
Votre message Objet:
n'a pas =E9t=E9 distribu=E9 au destinataire: Utilisateur saless=5F13 non
recens=E9 dans le Carne= t d'adresses public...
A. Failed to deliver to SMTP
module (domain.com) reports: DNS Loop: MX-record smtp.ixavazr.com...
A. Notifica
sullo stato del recapito generata auto-maticamente. Recapito non
riuscito per i seguenti destinatari...
A. The following addresses had
permanent fatal errors (reason: 550 Host unavailable)...
A. Dies ist
eine automatisch erstellte Benachrichtigung +APw-ber den Zustellstatus.
+ANw-bermittlung an folgende Empf+AOQ-nger fehlgeschlagen...
A. A copy of your message is
being returned to you due to difficulties encountered delivering your
mail...
A. Le nom du
destinataire n'est pas reconnu
L'identificateur MTS du message original est: c=fr;a=
;p=svp;l=INTRX1022140342YR7CWL MSEXCH:IMS: SVP:SIEGE:INTRPRX1
Destinataire inconnu...
A. The e-mail address could
not be found. Perhaps the recipient moved to a different e-mail
organization..
A. ESTA
INFORMACION PUEDE SER DE UTILIDAD PARA ENTENDER EL ERROR O PROBLEMA el
mensaje no pudo ser entregado debido a una condición temporal; este
mensaje de error se reporta cuando el buzón del destinatario no tiene
espacio disponible para alojar el mensaje...
A. Nize jsou kopie hlavicek
vasi zpravy/Return-Path:
(qmail 3597 invoked); unknown (HELO) by a.smtp.cz
A. Hola !! Soy
mail el programa de correo de oto.efor. es. Lo siento. No fue posible
enviar tu mensaje a la siguiente dirección. Este error es permanente. Lo
he intentado pero me rindo. vpopmail (#5.1.1) Una copia del mensaje está
debajo de esta línea...
A. Het hieronder vermelde
bericht kan niet bezorgd worden. De opgegeven gebruiker is niet bekend
binnen dit domein...
A. Der Name
des Empfängers wurde nicht erkannt.
Die MTS-ID der ursprünglichen Nachricht ist: c=de;a=
;p= in;l=PROXY0220308WVZGS7X MSEXCH:IMS: CMI:PROXY (001C05A6)
Unbekannter Empfänger...
- Q?
What happens to all the bounced mails, after the program have retrieved
them from the mail server?
A. Bounced
mails will not accumulate in the mailbox nor reside in your system
because they are deleted immediately after the program have initiated
the "end session" command to the mail server.
- Q?
What happens if the Internet connection terminate or got cut-off while
in session with the mail server without the program initiating "end
session"?
A. Mails
marked for deletion will remains in the mailbox and retrieved again on
the next session. Sudden disconnection or "Cut-off" usually occurs, with
unstable line connection and dial-up modem.
- Q?
What is the maximum number of bounced email database can the program
manage?
A. Depending on your system resources--the
program database extensions have no preset limit.
- Q?
What happens, if invalid characters like: / # %={+!~?>, wrong ID,
password, etc. was entered into the Mail Server fields when creating an
account?
A. The program
will not be able to access the mail server--see "Log File error info"
for diagnostic info.
- Q?
The program is unable to access some of the mail server account?
A. The mail server is down, busy, etc. or
due to invalid characters, like: / ] # %={+!~?>, wrong ID, password,
etc. Check the "Log File" for diagnostic error report or ensure that
check mail is not "OFF".
A. The email domain mail server is down, busy, etc.
- Q?
The program cannot access any mail servers?
A. Please check your firewall, routers,
connections or look at the "Log File" for diagnostic error report or
ensure that the check mail is not in "OFF" mode.
A. The email domain mail server is down, busy, etc.
- Q?
What happens when BounceMail Manager encounters mail server timeouts or
busy, etc?
A. To avoid
unnecessary interruption the program continues with the next account and
check the account again on the next looped cycle.
- Q?
Why was the SMTP mail object included in the program--there seems to be
no requirements for it?
A. It is for
the "Subscribe/unsubscribe" text message auto-responder to be included
with the next upgrade.
- Q?
The program have retrieved 100 bounced, but displayed only 92 mails with
no error log report?
A. Some
bounced are having "Recurrence" due to:
1. Mails that was sent twice or were bounced a few times--some
mail servers makes multiple delivery attempt with a failed delivery
report for each failure.
2. Recipients having a few different email addresses in your
database that was "Auto-respond FW:" to a single email address that got
bounced.
2. The same email addresses were residing in your database and
was mailed twice or more.
- Q?
We have made only one mailing, yet some bounced mails are having very
high recurrence?
A. Some mail
server will make multiple repeat attempts to deliver a mail for days or
weeks--if the user mailbox is full, busy, etc.--followed by a mail
notification for each failed attempt.
- Q?
The program have retrieved some unusual emails?
A. Mail host
inserting its domain "server ID" between the bounced email address
domain to identify itself.
A. Mail server anti-spam filter bounced mail with inserted text
in between the original mail domain.
A. A verification spam filter system auto-responder email address
that requires sender reply confirmation.
A. Recipient have auto-respond FW:, BCC:, or CC: to friends and was
bounced.
- Q? I
have experienced some "RunTime Error" message, is it due to the program
or Windows?
A. These error notes are due to the program
detecting minor irregularities like: corrupted files allocation tables,
etc. when "Windows" was shut-down abruptly, try "Windows" disk
defragmenter and/or scans disk.
A. The program was re-installed without un-installing it first,
therefore, some files were not completely overwritten and may have been
corrupted.
- Q?
Can you customize design or develop a bounce program to our
requirements?
A. Yes. Please
contact us for a cost free
estimate
- Q? I
can't find the answer required, what should I do?
A. Please visit our website for the latest
updated info at:
http://www.bouncemailmanager.com
Log
File error info
- Q?
Why are there so many connection errors in the log file--while in
session with the mail server?
A. While in session, errors like:
disconnection, etc., are due to line drop, server busy, network
congestion, etc. The program auto-attempt 12 reconnection, failing
which--it will move on to the next account.
- Q?
What is the meaning of log error message like: Error checking message
-32
A. The number -32 correspond to the log
file error message report, see error log file message (below).
- Q?
What is the most common log file error report?
A. No email
address found and Reply email found; the reasons are:
1. A normal mail, therefore, no email address found
2. A bounced mail without an email address
3. An auto-respond Reply: mail (on vacation, etc.)
4. Recipients replying to your broadcasted eZine
- Q?
Any particular reason for mail servers to bounce emails without the
sender mail address?
A. Perhaps, to
prevent further spam--many spammers uses software to generate random
email addresses.
A. Perhaps, they are using a version of mail Daemon program that
is serving its purpose.
A. Perhaps, the system administrator feels that the current mail
server error reporting format is working well and don't need "fiddling"
or upgrading.
Q? At
the "real-time" log, what's the meaning of:
Checking message 345of 948 Attempt:1
or 2 or 3?
A. Checking
message 345of 948 means that the program is retrieving the 345th bounced
mail out of a total of 948 mails residing in the mailbox.
A.
Attempt:1
or 2 or 3 -- Means
that; while in session with the mail server for message 345--it got
disconnected and the program makes
Attempt:
2
to continue the session.
Upon
Attempt:
3 and fails, it
will move-on to the next 346th mail and again if it fails--it will attempt
to reconnect to the mail server and display a log message:
Connecting to mail server--the
above process is repeated
(and if still unable to
connect, it move-on to the next account)
and if the connection is successful and the same problem persists--it make
the same 3 attempts and again if it fails (total of 6 attempts), the
program will skip the mail server and move-on to the next account....
If the next account is also
having the same problem
usually these problem occurs
when the mail server is busy, down, line-drop, network congestion etc.--the
program will again repeat the above (6 attempts) process and move-on to
the next account and so on--therefore, you will get to see quite a lot of
error attempt:
on the log file.
Read me:
If you are having different mail account and if they are all
using the same mail server email domain--the
program will not be able to connect to all of them, if that particular
email domain mail server is down or busy.
Notes: Successfully retrieved bounced are
not recorded into the log file, only errors or unsuccessful attempts.
| |
Bounce Mail Manger log file error messages
|
| 0 |
If the send method of the SMTP Object is returning 0 then it means
the mail server accepted the e-mail with no error message.
|
| 1 |
An exception has occurred. (Disconnected from the Internet, etc.)
|
| 2 |
Failure reading file (error occurred when the mail object was
reading the file).
|
| 3 |
In
progress.
The process has run out of memory.
|
| 4 |
An error has occurred due to a problem with data being sent to the
mail server during a session.
|
| 5 |
Error parsing.
There was a problem initiating the conversation with the mail
server. Ensure the setting of the Domain property is correct.
|
| 6 |
There was an error terminating the conversation with the SMTP mail
server.
|
| 7 |
Cancelled.
The “From” address was not formatted correctly or was rejected by
the SMTP mail server. Some SMTP mail servers will only accept mail
from particular addresses or domains. SMTP mail servers may also
reject a “From” address if the server can not successfully do a
reverse lookup on the “From” address.
|
| 8 |
Connection lost.
An error was reported in response to a recipient address. The SMTP
server may refuse to handle mail for unknown recipients. If the mail
server you are sending to does not allow relaying you may get this
error as well. Some Mail servers require you to log in before
sending messages
|
| 9 |
Exception.
There was an error
connecting to the SMTP mail server (due to undergoing maintenance or
down).
|
| 10 |
There was an error opening a file. If you have specified file
attachments, ensure that they exist and that you have access to
them. Error 10 means that there is an error with opening one of the
attachments that you added to the message.
|
| 11 |
There was an error reading a file. (Problems with the DNS server or
if it is over-worked).
|
| 15 |
No mail server specified.
|
| 16 |
Not
connected.
There was a problem with the connection and a socket error occurred.
|
| 17 |
Could not resolve host or DNS error getting the host address (does
not exist).
|
| 18 |
Connected but server sent back bad response.
|
| 19 |
Could not create thread.
|
| 20 |
Cancelled as a result of terminating. If a connection already
exists, it will be automatically terminated, before a new connection
is made.
|
| 21 |
Message deleted.
Operation timed-out while the host was being resolved, the default
is 30 seconds and could be due to the mail server down or undergoing
maintenance. A connection attempt failed because the connected party
did not respond properly after a period of time or established
connection failed because the connected host has failed to respond.
|
| 22 |
The operation timed-out while connecting.
|
| 24 |
ESMTP Authentication failed.
Could not
find the specified message
|
| 25 |
The selected ESMTP Authentication mode is not supported by the
server.
|
| 26 |
ESMTP Authentication protocol error.
|
| 27 |
Socket Timeout Error and could be due to the mail server down or
undergoing maintenance. Connection time out—a connection attempt
failed because the connected party did not properly respond after a
period of time or the established connection failed because the
connected host has failed to respond.
|
| 32 |
Socket Error. Connection lost, terminated.
|
| 64 |
Unexpected error
|
| 80 |
File exists
|
| |
128 Could not create thread
256 File I/O
error
512 Out of
memory
1055 Invalid
response from server |
End of:
Log File error info
About POP3
POP3 or Post Office Protocol Version
3 is a standard Internet client-server protocol for retrieving Internet
mails by an email client--ie: Eudora
Mail or Outlook Express etc. communicating with the mail server via port
110 by sending a login UserID,
password to authenticate the session, retrieve and delete mails from the
mailbox.
Notes: Some online
web-mail services like: Hotmail, AOL, etc. do not provide POP3 access to
their mail server.
The Conversation
POP3 mail servers listen for mail requests
and forward the emails to the requesting party and the default port on
which the POP3 server listens for these requests is 110 and the
client login
to the server by sending the password for the mail account as clear text.
A POP3 session is created when a remote
user connects to a mailbox on the POP3 mail server. The session ends when
the remote user disconnects from the POP3 mail server. While in session,
no other user can retrieve mail from the mailbox but the account can still
receive emails.
APOP authentication is optional with
POP3 -- the password itself is never sent to the remote mail server and a
RSA MD5 algorithm digest based on the password and a unique value supplied
by the mail server during the connection--this digest is sent to the mail
server instead of the actual password. Due to the mail server supplied
unique value with each connection, APOP authentication ensures that a
different digest will be sent each time the user log into the mail server
and will reduce the possibility of the password being stolen.
More info at
http://www.bouncemailmanager.com
End of:
About POP3
About SMTP
Simple Mail Transport Protocol is a
protocol governing electronic mail transmission and reception (RFC 821)
The Conversation
A conversation is established with a SMTP
server via port 25 --After the initial connection, the client ie:
Eudora Mail, Outlook Express, etc. sends a HELO command followed by the
domain name, telling the SMTP server whom it is talking to. The SMTP
server may terminate the connection if it does not wish to speak to the
specified domain.
If the HELO command is accepted by the
remote server, the SMTP client issues a MAIL-FROM command followed by the
FROM: address, at this point the
SMTP server may terminate the connection if it does not wish to speak to
the specified domain.
After the FROM address is accepted,
the SMTP client issues a RCPT-TO command followed by the address of
the intended recipient--the SMTP server may
terminate the connection if it does not wish to speak to the specified
address, example: non local.
The SMTP client issues the DATA command to
the server and if accepted--it then send the message headers followed by
blank line and the message body, file attachment and finally followed by a
period to end the message--the SMTP server acknowledges receipt--and the
SMTP client send a QUIT command and terminate the conversation.
More info at
http://www.bouncemailmanager.com
End of:
About SMTP
RFC-822 message structure
Email messages are text files formatted to
specifications outlined in RFC (Request For Comment) documents, that
describe in detail how messages should be formatted and how systems should
communicate with each other by following these guidelines.
An email message has the following parts:
RFC-822 Message Header and Message Data
RFC-822 Message Header is the first
part all email messages, it specify the many options of the message and
includes the subject line and headers are not required to be placed in any
particular order. A MIME formatted message may contain many parts and each
part may contain its own header and in the message data section.
Here is an example of a
Message Header:
Reply-To: "Service" <service@bounce.mailmanager.com>
From: "Tony" <service@bounce.mailmanager.com>
To: "Wendy" <support@mails.broadcast.com>
CC: "CEO" <ceo@mails.broadcast.com>
Subject: I am getting too many bounce mails.
Date: Mon, 11 Nov 2002 12:38:23 -0400
MIME-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 1
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2600.000
Reply-To:
This is the specified
email address that the sender wants the recipient to “Reply-To:”
instead of the “From:” email address.
|
From:
The “From:” email
address in the header is allowed to be different from the email
address that actually sent the message.
|
To:
Message to be sent to
that particular recipient.
|
CC:
Send a carbon copy of
the message to.
|
Subject:
Message subject of
the email.
|
Date:
Indicates the date
and time of the message created and a reference to the time zone used
to calculate the date and time.
|
MIME-Version:
Indicates the version
used for MIME encoding of the message.
|
Content-Type:
header is only used
with MIME messages--to declare the general type of data and the
subtype specifies a format for that type of data. For example:
Content-Type: of "text/plain"--inform the user agent that the data is
in plain text format. The optional “charset” parameter tells the mail
reader that the message is intended to be displayed with the
"iso-8859-1" character set.
|
Content-Transfer-Encoding:
header is only
used with MIME messages to specify an auxiliary encoding that was
applied to the data, so that it is allowed to be to pass through the
mail transport mechanisms--which may have data or character set
limitations.
|
Custom Headers (X-* Type):
headers with
an “X-“ are added by the program that created the message and can be
read by a mail reader, therefore, any special format specification or
information contains in the message—can be taken advantage of—and
ignored, if it is not recognized by a mail reader.
|
X-Priority:
custom header is quite popular but different mail readers may
interpret it differently or not at all. For example: usually most mail
readers set or interpret "4"=low "3"=normal and "1"=high.
|
Message Data
Following after the message headers is
the “Message Data”--the composed message body text and any file
attachment information. Below here is an example a message body
without files attachments:
I need further information about BounceMail Manager,
please send it to me at: service@mails.broadcast.com
Thank you :)
Tony
mails.broadcast.com.com
http://www.mailsbroadcast.com
. <<<This period indicates the end of the message.
|
Example of a message with GIF file
attachment encoded with MIME and “Quote Printable” message body (GIF
encoded with Base 64) preceded by an attachment header, which preceded all
attachments and describing various properties of the attachment. Below
here is the example:
This is a multi-part message in MIME format.
------=_NextPart_000_0051_01BD9B7E.F01FEA90
Content-Type: text/plain;charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Message text.
--
Tony
BounceMailmanager.com
http://www.bouncemailmanager.com
------=_NextPart_000_0051_01BD9B7E.F01FEA90
Content-Type: image/gif;name="welcome.gif"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;filename="welcome.gif"
R0lBOClhAwALAKEVVN////6VVNUaGgFFFCH5BA
EAAAAALAAAAAADAAsAAAYJhH6tauygkFSFACs=
------=_NextPart_000_0083_01CF9B5S.B01ZWA70--
. <<<This period indicates the end of the message.
More info at http://www.bouncemailmanager.com
End of: RFC822 Message structure
Mail Servers Protocol
The most common protocols used by mail
server to communicate with the Internet are SMTP, POP3 and IMAP4 to (send)
receive email messages and distribute and them into different recipient
unique mailbox.
Mail servers receive messages via
SMTP and email readers must send email to a mail server using it. Mail
servers using POP3 or IMAP4 to send messages, likewise; mail readers must
use it to receive messages from the mail servers.
SMTP (Simple Mail Transport
Protocol); for sending and receiving email messages
POP3 (Post Office Protocol Version
3); for delivering and retrieving email messages to mail readers, example:
MS Outlook, Eudora, etc.
IMAP4 (Internet Message Access
Protocol Version 4); for delivering messages to mail readers or to preview
and retrieve emails from mail servers.
More info at
http://www.bouncemailmanager.com
End of:
Mail Servers Protocol
About
Port Number
Port number, are numbers between 1
and 65535 that identifies to the receiving computer what function you want
to perform and emails are delivered by the client (sender) establishing a
TCP connection to port 25 of the (recipient) mail server.
End of:
About Port Number
System Requirements
BounceMail Manager is a 32-bit application
and runs under Windows ME, 2000,
XP, NT4.0 and above with
sufficient RAM, CPU resources, Internet connection and able to access SMTP
POP3 mail server.
BounceMail Manager and it's supporting
files requires approximately 1.7 MB of storage space for the standard
version and 11.5 MB for the BouncemailDAC version and additional space as
the retrieval of email addresses database increases.
Notes:
BounceMail Manager have not been tested on Windows 95, 98 OS and no
support will be provided for running BounceMail Manager on Windows 95, 98
OS
End of:
System Requirements
File Menu
New account
To create an account folder for managing bounced emails.
New Auto Responder
To create an auto-responder that mail-out a text message when a user
subscribe or unsubscribe (next upgrade).
Delete Account
To delete an existing account by clicking on an account folder at the
Treeview and select >File
>Delete Account
Start-up Settings
To make changes to the program start-up functions.
Exit
-To close and exit the program.
End of:
File Menu
Help Menu
Help
Display the program help files on screen.
Licensing info
Display the license agreement info on-screen.
Registration info
Display the registrant info or to enter the license code.
About BounceMail
Manager
Program Version No., File Name, URL and Email contact.
End of:
Help Menu
Registration
Registration: Select >Help
>Registration
To purchase a license copy of BounceMail
Manager, it is not necessary to download another copy of the edition that
you have installed.
Upon registration, a license code will be
given and to activate the program, select >Help
>Registration and enter your license
code.
Registration and payment information
available at: http://www.bouncemailmanager.com
or http://www.mailsbroadcast.com
Email:
service.bouncemailmanager.com
End of:
Registration Info
|
|
HELP Files
